Q.

If payments are made automatically from my bank account or processed to my credit card, does that mean Nelnet Business Solutions or KCC has direct access to my account?

A.

No one other than your own financial institution and you ever has access to your account. When you arrange to have an automatic payment through e-cashier, you have authorized a specific payment amount to be paid on a specific date by your bank.

Q.

Will Nelnet Business Solutions disclose any personal information to a third party?

A.

No. Nelnet acts as an agent for institutions in administering their payment plans. It is the policy of Nelnet to protect all personal and financial information provided to us by all participants. Nelnet does not sell or share any nonpublic personal information or client lists to any third party, except as agreed to by you, or as may be necessary to complete a transaction in the ordinary course of business, or as required under an applicable law.

Q.

How will I be notified of my payment information?

A. 

Once your agreement is posted to the e-Cahier system, you will receive a confirmation notification of your payment amount by e-mail or letter. The notification has important information, such as your Access Code, you must have to log on to your e-Cashier Account.

Q.

What is the Access Code?

A.

To help protect your privacy, Nelent asks the responsible party to create an access code. If you should contact Nelnet via phone or the Web concerning your agreement, you will be required to verify your Access Code. If you do not create this code on your application, one will be randomly assigned to you.

Q.

When and what time will the funds be withdrawn from my bank account?

A.

Nelnet specifies the date each payment will occur but it's up to your financial institution to determine the time of day the payments is debited. We recommend you check with your financial institution to determine how far in advance funds should be deposited into your account to insure the payment clears.

Q.

If I receive financial aid after enrolling, will Nelnet continue to make payments on my behalf?

A.

If there is a balance remaining on your student account after the financial aid is applied, Nelnet will continue to process the payments (possibly a reduced payment) on your behalf until KCC is paid in full. However, if the financial aid is equal to or greater than your expenses, KCC will notify Nelnet that you are no longer required to make payments.

Q.

If I make changes to my schedule, do I have to notify Nelnet?

A.

Changes to your e-Cashier agreement can only be made with approval of the Accounting Office at KCC. If the balance changes due to adding or dropping classes, the installment amount will automatically be updated by the college.

Q.

What happens if the payment date is on a weekend or holiday?

A.

If the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted on the next business day. Although Nelnet specifies the date each payment will occur, it is the responsible party's financial institution that determines the time of day the payment is debited to the account.

Q.

What if I want to pay off the balance early?

A.

You would need to remit payment to the Accounting Office at least 5 days prior to your next payment date, in order to have the agreement canceled.

Q.

If I drop out of all my classes, what happens to my agreement?

A.

If you drop during the refund period, the college will notify Nelnet to cancel the agreement. If you drop classes after the refund period has ended, you will be responsible for the balance remaining on the account. Nelnet will continue to make payments on your behalf.